Last updated November 19, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
JL. Paseban Raya No 37A Rt. 01/02 Kel. Paseban Kec. Senen
JAKARTA PUSAT, DKI JAKARTA 10440
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $1.00 will be deducted from your return to cover shipping charges.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
The following items cannot be exchanged:
- Food and drink
- digital product
- as well as products that have an expiration date
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- A 10% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- all applicable provisions are the rights of the website owner and cannot be contested, the provisions may change according to the circumstances of the purchase of the product. declared to have read and agreed to this without coercion
If you have any questions concerning our return policy, please contact us at: